If you want to complain about a gambling business or need further help please contact us. Just place the cash/ticket on the table in front of the croupier (for security reasons they are not allowed to take cash straight from your hand) and ask for chips. Please be aware that all visitors must check in at reception before entering the casino, providing their name, date of birth, occupation and allow a photograph to be taken. For buy-ins or cash-outs in excess of £1,000, you MUST provide your name and acceptable ID. Please be advised that new customers who do not wish to become a member may be asked for proof of their name (e.g. bank card) before admission.Our casino dress code is Smart – Casual.
How to make complaints at UK casinos
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